At Viraj Gold, customer satisfaction is our top priority. We ensure quality products and secure packaging, but if there is an issue with your order, we are here to help.

1. Eligibility for Return / Replacement

You may request a return or replacement only if:

✔ The product delivered is damaged

✔ The product is leaking or broken

✔ You received the wrong product

✔ The product is expired at the time of delivery

To be eligible, you must:

  • Raise a complaint within 24–48 hours of delivery

  • Provide clear photos/video of the damaged or incorrect item

  • Keep the product unused and in original packaging until verification

2. Non-Returnable Products

For safety and hygiene reasons, the following cannot be returned:

  • Opened, used, or tampered products

  • Products damaged due to customer mishandling

  • Products without proof (photo/video)

  • Items returned without original packaging

  • Edible oils after opening the seal

3. Refund Policy

Refunds are issued only in approved cases such as:

  • Product not available

  • Wrong or damaged product delivered

  • Delivery issues caused by our end

Refund Method

Refunds may be processed through:

  • Original payment method

  • UPI / Bank Transfer

  • Wallet refund (if applicable)

Refund Time

Refunds are usually processed within 3–7 business days after verification.

4. Replacement Policy

If your claim is approved and stock is available:

  • A replacement product will be shipped within 2–4 business days

If stock is not available:

  • You may receive a refund or choose a different product of equal value.

5. Order Cancellation Policy

By Customer

  • Orders can be cancelled before dispatch only.

  • Once shipped, the order cannot be cancelled.

By Viraj Gold

We may cancel orders due to:

  • Stock unavailability

  • Incorrect pricing

  • Unusual or suspicious activity

In such cases, a full refund will be issued.

6. Incorrect Address / Failed Delivery

If delivery fails due to:

  • Wrong address entered

  • Incomplete information

  • Customer not available

The courier may return the package.
Reshipping charges may apply.

Refund for such orders may not be possible.

7. How to Request Return/Refund

You can contact us through:

📧 Email: virajagrofoods@gmail.com
📞 Phone: 9582832850
📍 Address: Viraj Agro Foods, 156,Village-Kurmali, Distt.-shamli (U.P.)

Please share:

  • Order ID

  • Registered mobile number

  • Photos/videos of the product

  • Reason for return/refund

Our support team will respond within 24 hours.

8. Important Notes

  • Viraj Gold reserves the right to approve or deny refund/return requests after verification.

  • All decisions will be communicated clearly to the customer.

  • Policy may change anytime without prior notice.