At Viraj Gold, we aim to deliver your products safely, quickly, and efficiently. This Shipping Policy explains how we process orders, delivery timelines, shipping charges, and more.

1. Order Processing Time

  • Orders are processed within 24–48 hours after successful payment.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • You will receive an email/SMS with tracking details once your order is shipped.

2. Delivery Time

Delivery time depends on your location:

📍 Metro Cities: 3–5 working days
📍 Other Cities: 4–7 working days
📍 Remote / Village Areas: 6–10 working days

Please note:

  • Delivery may take longer due to festive rush, weather issues, courier delays, or unavoidable circumstances.

3. Shipping Charges

  • Shipping charges may vary based on order weight, location, and ongoing offers.

  • Free shipping may be available on selected products or minimum order value (if applicable).

  • Any additional charges will be shown at checkout.

4. Delivery Partners

We deliver through trusted courier and logistics partners such as:

  • Delhivery

  • Shiprocket

  • Ekart

  • DTDC

  • India Post
    (Or whichever you use)

Our partners ensure safe and secure delivery of your products.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp.

  • You can track the real-time status of your delivery.

  • If tracking shows issues, contact us—we will coordinate with the courier partner.

6. Delivery Attempts

  • The courier will attempt delivery 2–3 times.

  • If you are unavailable, the package may be returned to us.

  • Re-delivery may require additional charges.

7. Incorrect Address or Contact Details

Delivery may fail if:

  • Wrong address

  • Incomplete address

  • Wrong pincode

  • Wrong or unreachable mobile number

In such cases:

  • Re-shipping charges may apply

  • Refund may not be possible for returned orders due to customer error

Please double-check your details before placing the order.

8. Damaged or Tampered Package

If the package looks damaged or tampered:

  • Do NOT accept the order

  • Take a photo or video

  • Contact us immediately within 24 hours

We will assist with replacement/refund as per our policy.

9. Delayed Delivery

Delivery delays may occur due to:

  • Weather issues

  • Festive seasons

  • Courier delays

  • Lockdowns or government restrictions

Viraj Gold is not responsible for courier delays, but we will help track and resolve issues.

10. Contact Us for Shipping Support

If you have any questions or concerns regarding your shipment, contact us:

📧 Email: virajagrofoods@gmail.com
📞 Phone: 9582832850
📍 Address: Viraj Agro Foods, 156,Village-Kurmali, Distt.-shamli (U.P.)

Our customer support team is available to help you.